This article explains AP system Delivery Failures, possible causes, and how to fix them.
How to know if a Delivery Failure has occurred
Delivery failures occur when your AP system (Yardi, Nexus, etc.) does not accept an invoice that’s been submitted via PredictAP.
This will prompt a Delivery Failure message, which is visible in two places:
1. When viewing your list of invoices on the PredictAP homepage ↴
2. When viewing an individual invoice ↴
As illustrated above, clicking on the Delivery Failed icon or More Info will display a notification box with more information.
Types of Delivery Failures
Invoice submissions can be rejected for a variety of reasons, the most common falling into the following buckets:
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Connection Error
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Missing Vendor
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Missing Invoice Number
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Missing Invoice Date
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Invoice number already exists
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Vendor Approval Error
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Vendor Insurance Error
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Invalid Expense Type
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Cash Account error
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Payment Method set-up error
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Prop Security error
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Catch All
Fortunately, when PredictAP informs you of a delivery failure, we also provide key information needed to troubleshoot the issue, assuming it's available.
How to fix a Delivery Failure
Messaging on Delivery Failure notifications lists out details needed to pinpoint and address, enabling you to take action and continue your workflow quickly.
Clicking on a Delivery Failure icon will share more information about the failure, including:
- The invoice number in question
- Reason your AP system rejected the invoice
- Suggested actions to fix
Additionally, clicking to expand the Additional Details section provides the explanation we receive directly from your AP system when trying to deliver.
Updating Fields to Fix a Delivery Failure
Delivery Failures often occur because a necessary field was left blank, or contained incorrect information.
To complete or edit a field, you'll want to return to the Invoice Record Editing Page, make any changes, and then resubmit.
It's important to note that any edits you make to push an invoice through can be updated down the line in your AP system if needed.
Still stuck?
If you're still experiencing issues after attempting suggested remedies, please don't hesitate to contact our support team for further assistance. Help us help you by filling out this support form to provide as much information as you can. Leverage the Additional Details section of the form to include invoice numbers and vendor names of failed submissions. Thank you!